A .Model instructions for cancellation.
Right to cancel.
You have the right to cancel a contract with us within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day [See Note 1]
Even if the contract is for goods and you have opened the goods, to inspect them, as long as you have taken reasonable care of the goods. We may make a deduction from the refund for the loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
Please be aware that any costs incurred in returning the goods must be borne by the customer. This does not apply if goods are found to be faulty or damaged on delivery/installation if fitted by ourselves.
To exercise your right under these regulations you must write to us at the address below. You must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, or e-mail)
S&S Domestic Appliances Ltd, 3 Brewers Terrace, Heath End Pelsall, Walsall WS3 4LG. Alternatively you may wish to email the details of the product that you wish to return, or contract that you wish to cancel to the e-mail address email@example.com . If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation.
If you cancel this contract, we will reimburse to you all payments received from you, (see above with regard to costs incurred in returning goods). We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. [See Note 2].
[See Note 3]
[See Note 4]
Notes on instructions for completion:
1.(a) “of the conclusion of the contract”;
(b) ” on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods”;
(c) “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good”;
(d) ” on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.”;
(e) ” in the case of a contract for regular delivery of goods during a defined period of time: “on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.”
2. ” We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.”
3.(a) ” You shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
(b) “You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately £60.00
(c) ” You will have to bear the direct cost of the fitting of and/or removal of the goods or the replacement goods, the cost of which will be estimated at the time in line with the type of installation and goods supplied.”
(d) “You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.”
4. In the case of a service contract: ” If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.”
B. Model Cancellation form
To S&S Domestic Appliances Ltd, 3 Brewers Terrace, Heath End, Pelsall, Walsall, WS3 4LG Tel: 01922 693382 e-mail firstname.lastname@example.org
Company Registered in England Number 4874764
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
ordered on [*]/received on [*],
Name of Consumer(s),
Address of consumer(s),
signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate.
Terms not involved with cancellation
We will attempt to supply goods and services in a prompt and efficient manner, within a 30 day period,unless restricted by issues outside of our control, or due to prior arrangements with you the customer.
Please note that the manufacturer endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.
All goods and services are subject to availability.
Our prices are subject to change without notice.